Position: First Impressions Coordinator / HR Clerk

Summary: The First Impressions Coordinator / HR Clerk serves as the first point of contact for visitors and callers to the office, providing a positive and professional impression. This role involves managing the front desk, handling inquiries, and performing various administrative tasks to support daily operations and the Human Resources department.

Reports to: Director of Employee Success

Primary Responsibilities:

Front Desk Management:

· Greet and welcome visitors in a professional and friendly manner and direct them appropriately.

· Answer and direct incoming calls to the appropriate individuals or departments while following guidelines to obtain the information needed.

· Provide basic and accurate information in-person and via phone/email.

· Assist in maintaining office supplies and ordering as needed. This includes paper towels, toilet paper, trash bags, dish soap, etc.

· Maintains company directory.

· Answers general residential account questions and helps with residential scheduling.

· Create monthly calendars for the office.

Recruitment Support:

· Post job openings on various platforms.

· Coordinate with hiring managers to schedule interviews.

· Prepare materials and documents for interviews.

· Coordinate communication with candidates and hiring managers.

· Receives, scans, and files applications.

Benefits Administration:

· Coordinates the administration of employee benefits programs.

· Coordinate the enrollment and termination of employee benefits.

· Assist employees with benefits-related inquiries.

· Collaborate with external vendors as needed.

HR Communication:

· Create weekly HR newsletters.

· Assist with HR communications and announcements.

· Disseminate information to employees as directed by HR management.

Administrative/HR Support:

· Provide basic administrative support to various departments.

· Maintain a clean and organized reception, office, and breakroom area. This includes cleaning up after potlucks, events, meetings, etc.

· Manages the office vehicle schedule.

· Ensures that forms such as leave requests, new hire, separations, etc. are always available and restocked in folders for managers.

· Manages reservations for Top Golf.

· Distributes checks.

· Assists with onboarding/training.

· Helps with the separation process goes over separation checklist, receives returned uniforms, pulls employee files out, etc.

· Ensures all office new hires have all the tools and resources they need for their start date (computer, credit card, software installed, company email, etc.).

· Processes purchases.

HR Records Maintenance:

· Update and maintain human resource files, records, and documentation.

· Ensure the accuracy and completeness of employee files and records.

· Assists with the filing system of all HR records.

· Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.

Events and Employee Engagement

· Support in organizing company events and employee engagement initiatives.

· Assist in employee recognition programs and activities.

Assistance with Basic IT Issues:

· Provide basic assistance for common IT-related issues, such as printer problems or Wi-Fi access.

· Assists with training and setting up employees on TRIMM and Workforce.

· Escalate technical issues to the appropriate IT personnel.

Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Fluent in Spanish is highly preferred.

• High school diploma or equivalent
• IT background/knowledge preferred.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Detail-oriented and capable of maintaining confidentiality.
• Customer Service Experience

APPLY IN PERSON: 8019 Edith Blvd. NE Albuquerque, NM 87113